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There's no mixing words there. Again, it's the principle of holding to your word.
And, let's not be daft. You can give, and they will read, feedback given through any other social media outlet - Twitter, Facebook, Google+. Especially being that it was a public release, not all,not even a near majority, of feedback will come through this forum.
Not kidding one bit. It's about the principle and ethics. If you promise something to someone, regardless of their investment in what you are offering, then do something else, it's unethical. Perhaps a person's word doesn't mean much to some here, but I still believe is saying what you mean and doing what you say you will.