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Deathlymeows

Swiftkey iOS beta bug [bug reported]

Question

Hello everyone ! I'm sorry if this is the wrong area to post this. I couldn't find the option to post for the iOS beta. I downloaded the swiftkey beta for iOS using TestFlight. I have a iPhone 6s Plus. For some reason I can't load themes/design. I've uninstalled the app multiple times and I've tried connecting using wifi and lte and nothing seems to work! It's stuck on the loading screen whenever I try to open up the themes for swiftkey beta. I'm not sure why it's affecting me and I need help! I'm on iOS 10.2.1. I was having problems on iOS 10.1.1 also. I tried contacting swiftkey support but they really didn't give me a good answer. Can someone help?

IMG_3556.PNG

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11 answers to this question

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The iOS team we have in the moderators, have been able to access this just fine on the beta, is there anyway you can reinstall and see if that fixes the issue.

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As I said in my post I've already installed it multiple times and it hasn't fixed the issue. I'm not sure why it's working for everyone else and not me. I really need help because this is getting really ridiculous that I can't use a simple function of the app. I've installed the app MULTIPLE times. Including TestFlight. Still doesn't work right 

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Interesting, is the market version working?

Sent from my SM-N920P using Tapatalk

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On 1/27/2017 at 7:30 AM, Subliminal5oh2 said:

The iOS team we have in the moderators, have been able to access this just fine on the beta, is there anyway you can reinstall and see if that fixes the issue.

 

5 hours ago, Subliminal5oh2 said:

Interesting, is the market version working?

Sent from my SM-N920P using Tapatalk

Yes I was using the market version fine. I was able to access my themes and download them & everything worked correctly. When I installed TestFlight on my iPhone and installed Swiftkey that's when I had problems with the themes/design. So I'm not sure if this a beta bug or what. If there's a way to send my app information like a bug report where someone can take a look at it. (Im not sure why it's just refusing to work)

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On 1/27/2017 at 7:30 AM, Subliminal5oh2 said: The iOS team we have in the moderators, have been able to access this just fine on the beta, is there anyway you can reinstall and see if that fixes the issue.

 

5 hours ago, Subliminal5oh2 said: Interesting, is the market version working?

Sent from my SM-N920P using Tapatalk

Yes I was using the market version fine. I was able to access my themes and download them & everything worked correctly. When I installed TestFlight on my iPhone and installed Swiftkey that's when I had problems with the themes/design. So I'm not sure if this a beta bug or what. If there's a way to send my app information like a bug report where someone can take a look at it. (Im not sure why it's just refusing to work)

 

Very odd indeed. I will report this and give updates as I get them.

 

Sent from my SM-N920P using Tapatalk

 

 

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1 minute ago, Subliminal5oh2 said:

 

Very odd indeed. I will report this and give updates as I get them.

 

Sent from my SM-N920P using Tapatalk

 

 

Okay thank you! I really appreciate this. Please let me know when you have some information regarding this matter. I will also reply if this issue happens to resolve itself. 

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1 minute ago, Subliminal5oh2 said:  

Very odd indeed. I will report this and give updates as I get them.

 

Sent from my SM-N920P using Tapatalk

 

 

Okay thank you! I really appreciate this. Please let me know when you have some information regarding this matter. I will also reply if this issue happens to resolve itself. 

Will do. Sorry for the initial confusion just trying to get through the basics before escalation. It seems to only effect certain devices.

 

Sent from my SM-N920P using Tapatalk

 

 

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2 minutes ago, Subliminal5oh2 said:

Will do. Sorry for the initial confusion just trying to get through the basics before escalation. It seems to only effect certain devices.

 

Sent from my SM-N920P using Tapatalk

 

 

Okay well that's interesting and let's me know a little more. I have a 6s+ like I've said. Usually all apps work flawlessly on my device. It's disheartening to know that my device might not be compatible with the beta at the moment. But hopefully they can push out a bug fix or a update. Or perhaps I need to download the app another way? I'm ignorant when it comes to iOS and how applications work on here. 

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It is a bug. The iOS team is working on it, just hang tight for right now.

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I just got the update right now for the new version. Designs/themes now work for me :) just wanted to let you know that. I guess the old version just wasn't compatible with my device. But this new update fixed my issue. 

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