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Prad

[Important] Changes to the VIP Community

13 posts in this topic

Hello everyone,

 

I have some exciting news for you today! Read on...  

 

A few years ago, we added a User to User (U2U) section to our VIP Community. In this area, over 8,000 questions have been asked across the Android and iOS community. This means that thousands of people came to this community seeking help and were able to get answers to their questions from another member of the SwiftKey community. We're very proud of everyone that contributed to the success of this support community.  

 

 As of Wednesday, February 15th, all changes mentioned below are effective. The VIP Forums will remain open and active until Monday, February 20th. After that, the forums will only be "view only" 

 

User to User Forums  

The U2U section was put in place to help with support while also bringing people together to help each other out. We are now taking a step forward and launching the next version of this community. Even though it's in a different location, the same level of dedication will be applied. The fantastic Mod team will transition with this move and be there to help any questions that you may have.   

 

Today, we're moving our U2U community to our support site. Now when you end up on our support site (which hopefully isn't too often) then search for your question, you'll be able to see knowledge base articles as well as answers and questions from the community. This keeps all relevant support-related content in the same area, allowing you to get in and out faster than ever. It also means that more people who are looking for help will find it all in one place.  

 

The U2U forums will remain open to look at for a few more days, but new content will not be able to be posted.   

I want to thank everyone who posted or answered a question in these forums over the years. It was thanks to all of you that our community was so awesome! Adding a big special thanks to the Mod team: AlpertBrandoberry, Subliminal5oh2driftinganomalyEeZeEpEe (retired),
LedsteplinIamdaymo & Martin23 for being the ones who were most on top of responding to your questions as soon as they could.  

 

Beta Forums  

The beta forums have also been moved to Zendesk. We have not created their own separate section. Post beta related questions in the general Android or iOS sections. The mod team & SwiftKey staff will be there to answer questions. If we feel things start to get too messy by combining beta and market support forums, we can create a specific beta one.   

 

Greenhouse Forums  

The Greenhouse forums will also be closed down. We have created a section for SwiftKey Symbols. The rest of the forums will not migrate over for the time being.   

  

What does this mean for the rest of the VIP Community? Great question! We have plans, and we'll be sending out more updates soon. If you have any questions or concerns, you can always post them here.  

 

Cheers,  

Ryan, SwiftKey Community Manager 

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1 minute ago, Houston Texas said:

Nooooooo!

Rip Tapatalk

 

Sent from my SM-N910T using Tapatalk

Sadly, I don't think Tapatalk is supported on this new site. But we'll see what we can do about getting this set up in the future. 

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3 minutes ago, Houston Texas said:

Nooooooo!

 

Rip Tapatalk

 

Sent from my SM-N910T using Tapatalk

 

 

As a moderator, I was originally upset about this as well. I will say, however, that the mobile version of the Support site is very user friendly, and wonderfully formatted for mobile screens, so now instead of a third party app, you can use your favorite mobile browser to view, comment, and discuss different things over on the new U2U support site!

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Thanks Ryan. 

As I always use Chrome to browse the forum, there won't be difficulties for me to switch. But I do see some webpage compatibility issues of the new community. Hope it could be better. 

 

Glad that I can help this great app and service! Applause for all MOD members! And thanks for the great support from all VIPs !

Alpert 

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I've been away for a short while, and what a disappointment to come back and find this announcement!  I've loved the SK Beta forums.  Mixing beta issues in with the regular SK issues sounds like a recipe for disaster.  Lots of confusion, and a lot of irrelevant stuff to go through.  Well, perhaps I'll be wrong about this.  It's been known to happen. :) 

 

Anyway, thanks to the moderators and to all the participants who made the Beta forum so helpful.

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4 hours ago, ovejanegra said:

I've been away for a short while, and what a disappointment to come back and find this announcement!  I've loved the SK Beta forums.  Mixing beta issues in with the regular SK issues sounds like a recipe for disaster.  Lots of confusion, and a lot of irrelevant stuff to go through.  Well, perhaps I'll be wrong about this.  It's been known to happen. :) 

 

Anyway, thanks to the moderators and to all the participants who made the Beta forum so helpful.

We wanted to simply things on the new site.

 

There is always a chance we can bring it back. I also think it's a good idea to have that forum, but we are trying a simpler method. If things do get too complicated, we can always add a new section. 

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I really dislike everything about this announcement.

 

No more Tapatalk, which is infinitely easier to use than your mobile support site. I just posted a question over there, so I know lol.

 

Also, combining discussion of beta and market apps into one area? That's the opposite of simplifying things. How is it more simple to wade through a mess of posts from two products? No, simple is keeping the two separate as to eliminate confusion and allowing your users to find topics quicker.

 

Just my two cents...

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It's all about how you post, if posts start off with version numbers and specifications between beta and market it makes a huge difference for us as the moderators and SwiftKey teams. I haven't had an issue regarding posting through mobile, using Chrome browser it has been substantially easier regarding notifications due to Tapatalk instability via multiple forum sources. It's much more streamlined for new users to find, which is ultimately the goal, more interaction and involvement is always better via public forums. Change is constant, and by far and away rarely received well, but I will say give it a chance and you will be surprised at the speed and clarity of the new community!

 

Sent from my SM-N920P using Tapatalk

 

 

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On 3/1/2017 at 3:17 PM, Briankbl said:

I really dislike everything about this announcement.

 

No more Tapatalk, which is infinitely easier to use than your mobile support site. I just posted a question over there, so I know lol.

 

Also, combining discussion of beta and market apps into one area? That's the opposite of simplifying things. How is it more simple to wade through a mess of posts from two products? No, simple is keeping the two separate as to eliminate confusion and allowing your users to find topics quicker.

 

Just my two cents...

 

This feedback is helpful and I see your point. Beta and market, are technically the same app. 

 

You also may not realize how much people post in the wrong spots, all.the.time. It probably goes unnoticed due to mods and myself, merging and moving posts to keep things organized. 

 

Having one section for Android and iOS *should* decrease confusion. This is where the simplicity comes into play. 

 

We have not ruled out bringing back the Android beta section. We are going to see how things go now that the forums are live and if it gets messy, then we will talk about bringing them back. 

 

I advocate for it, as I think it's a nice place to keep community discussions going. 

 

The new mobile site is more focused on search. Hopefully a good search should result in a post you were looking for so you can jump in and comment or if it doe snot exist, you can create the post.

 

What are your particular pain points about the mobile site? We can always make changes to this too. 

 

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Apps are a much faster and smoother experience than mobile sites in web browsers. That's just how it is. Visit your forums in Tapatalk then visit your new forums... It's night and day from a performance standpoint. Then, of course, you have all the extra features an app can bring you, particularly notifications. Instead of sending me junk emails letting me know that somebody responded to my question (new forums), I could instead be receiving notifications that are easily dismissable and actually result in fewer steps to get to my post. Tapatalk is the number one forum app for a reason and now you're abandoning it for a less convenient, less feature-rich option.

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Hey Brian,

 

We had about ~30 people use Tapatalk on our forums on a monthly basis. Thats not much. And Tapatalk may have been the market leader in reading multiple forums, but their product still left a lot to be desired in my opinion. You couldn't tell if you were talking to a Moderator/Staff member or a regular person, because no badges were shown. Trying to Moderate content on Tapatalk was also a poor experience. I'm not here trying to bash their service. 

 

Ultimately, this is what we felt made the most sense. I'm sorry that this is not the best experience for you. This is not to say Tapatalk may not come to this service at some later point. I can't speak for what Zendesk is going to do. 

 

But we will continue to try and provide a good experience for users coming to the Forums. 

 

 

 

 

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On 12/5/2013 at 7:57 AM, ElvisZoobaloneebra said:

Hallo *~

Hello!

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